CLOSCA: OVER 200.000 REFILL STATIONS IN ONE APP

Have you already heard of Closca Water App? One year ago, we analysed 15 different water refill apps. Since then, a couple of new refill apps have joined the stage, including BluHop (India) and Closca (based in Spain). Triggered by the name, we checked out the Closca Water app and found more than 200.000 refill stations listed worldwide. Wow! And they have just started. Who are the people behind this organisation? How do they work? And what’s next? Read our interview with David Villalón, Product Manager at Closca. 

INTERVIEW WITH DAVID VILLALÓN, CLOSCA (D), BY HELLA HEKKELMAN (H)

H: When and how did Closca started?

D: We dream of a society where cities are a better place to live in and thrive. More sustainable, friendly, green and honest cities, where we are able to reflect and change things, redesigning our environment. That is why we create products that inspire you and create awareness and a positive impact on the planet. So we started with the collapsible helmet and the #citieswithsoul movement and continued with our reusable bottle and #mylastplasticbottle challenge, and now we are developing our refill app.

The Closca water app was launched in June so we are really new. We are also a very young team, the average age is 27. We try to make a product that can make impact, and to invite other organizations to join us. Our goal is to stop the plastic problem, generate impact and to help the most people with this.

H: Interesting. And for you personally, why did you want to work for Closca?

D: The difference with Closca and other organizations is that is real. We really want to generate a real impact at the society, environment… and because of that reason is why I love working here. My role is to coordinate all the app development and roadmap while creating new features and improving the experience, because of that I am able to talk with our users and feel how we are really into something great. It is awesome. 

H: Nice that you and your team are making real impact in society. With our project Refill Ambassadors we interviewed people from many different refill movements and we feel some other organisations are also doing great things, for local communities and globally. But Back to Closca. You say you want to help people. How?

D: Our app now has around 200.000 fountains. We also want to add new refill stations in small businesses, like bars and cafés. And also with big brand and shops, airports.

We see a change: some people are starting to see the problem of plastic waste, but others not (yet). We are trying to create a habit, that’s why we created a reward system. For example you get a discount when you buy something in a store when refilling your bottle. In this way, refilling will also be interested for people who want to save money. Not just for people who want to save plastics.

THE CLOSCA WATER APP

H: How could you grow from 0 to 200.000 refill stations in just two months?

D: We had another app, so we already had a big database with public fountains. In the Closca Water App you can also add new refill stations. We see that people all around the world are uploading new fountains every day. We have a really engaged community.

H: Ah, that makes sense! Can I ask you how you promote the app?

D: It’s a surprise for us because actually we haven’t promoted the app yet. But people are already using it and uploading pictures of new fountains. We were even contacted by a Mexican kid stating there are no fountains in his area, and he wants to do something about it. So we asked our network for help, hoping they can create new refill stations in businesses and start to make changes. What we valuate more and that motivate us is to listen to our user’s feedback, that they really care about the same problem that us.

H: That’s so cool! I hope it will work. Nowadays there are many different refill apps. What do you think will happen in the future?

D: I really don’t know. I don’t think there will be just one app. Our goal is not to be the only refill app, but to make impact and stop plastics. 

H: I agree. I think there will be room for multiple apps. Some people might prefer an app in their own language, or for a very specific region only. Last question: What are your future plans?

D: Now we are working on improvements for the app, for example specify the type of water (e.g. cold, filtered). And we close new partnerships all over the world. We are not trying, we are going for it.  

H: Thank you. Good luck with your work. And thanks so much for your time!

D: You too, thank you so much.

DOWNLOAD THE APP & START REFILLING

It seems Closca Water App and Refill Ambassadors will cross paths more often in the future. If you want to support Closca, download the app and upload new refill stations in the app. And of course, carry a refillable bottle with you all the time.

Images: Closca 

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BLUHOP: REFILL STATIONS IN INDIA THANKS TO A 14 YEAR OLD BOY

BluHop is a brand new refill app, launched on June 1st 2019. So far they have reached around 60 cities across India with over 200 Refill stations. BluHop has a remarkable story: it was initiated by a 14-year old boy named Aaryan. His father Akash helps him with operations, to expand the service and with networking. How cool! We wanted to know more about this project and the app. Read our interview with Akash Agrawal, BluHop.

INTERVIEW WITH AKASH AGRAWAL, BLUHOP

Why did you start BluHop?

‘We went on a long road trip sometime back. On our trip we found it very difficult to find places to refill our bottles. Every time we would end up buying plastic water bottles as there was no alternative. We knew there had to be better way and thus BluHop was born.’

Interesting story. In fact, your motivation to start BluHop is the same as we, Refill Ambassadors, had. Although we must admit Hella waited eight years before starting our project, while you acted immediately J. Back to your app. How does it work?

‘BluHop is a location based mobile app that lets users find refill stations nearby and get real time navigation. Users can see the following information:

  1. Nearest Refill station with time and walking distance
  2. Type of Refill partner (Café, restaurant, drinking fountain etc)
  3. Type of water available (Chilled, Regular)
  4. Conveniences at refill point – specially-abled friendly, parking etc.

Users can apply various filters if they wish and narrow down their search.’

Very clear. We expect these search filters will be useful. Which places can be added as refill stations?

‘Any consumer facing facility can be added as a Refill Station. These may be cafés, restaurants, salons, gyms, clinics, offices and more. Water vending machines and drinking fountains can also be added as refill stations. BluHop is free for Refill partners and users. Refill Partners need to sign up, answer a few questions, input their address and they are done. They show up as a Refill Station on the app and users can find them easily.

We also share stickers that we use on store fronts to let customers know that this store offers Free Refills.’

STARTING A NEW BUSINESS

You just started BluHop. What are the difficulties?

‘The Refill culture is not very prevalent in India. One of the reasons for this is that there was no way find refill stations, i.e. until now. We are hopeful that with time we will be able to change this. First time discussions with businesses are sometimes difficult as this is something new for them. However, once they understand they usually sign up.’

Changing behaviour always takes time and patience. It is great you are trying. Do you work together with other partners, sponsors or companies?

‘We have just launched the service. So far, we are working with WaterHealth International, a private, American multinational corporation headquartered in California. The company operates a network of water vending machines (WVMs) in India. We are also working with another large in-country WVM operator. There are multiple city level partnerships. Country wide partnerships are being forged as we go long. We hope to be able to announce these soon.’

WATER QUALITY IN INDIA

How is the water quality in India? Can you drink tap water (in some areas)?

‘There is strict regulation around water quality that is supplied however actual quality can vary from area to area. It is not advisable to drink right out of the tap for this reason. Every household has its own water purification system.’

Having your own purification  system at home is very good. But when you are on the go you need alternatives, like the refill stations you create. What kind of water is served at the refill stations?

‘Most refill stations serve both regular and chilled water. Purification system vary slightly however many refill stations use RO (Reverse Osmosis) based systems. A few water vending machine operators have their own multi-stage proprietary purification systems.’

What are your future plans?

‘We plan to initiate outreach in select cities and get a few partnerships going. Our immediate target is to reach five hundred refill points and then to a thousand by the year end. A medium sized but well known Cafe chain has agreed to offer refills. This is another first! We would be keen to extend our services to other regions, countries where no such service currently exists. Refill partners can sign up anytime from anywhere.’

Congratulations on your first Café chain! We hope more will follow. Do you have tips for us, Refill Ambassadors?

‘Refill Ambassadors are doing a great job. Every effort towards building awareness about the menace of plastic water bottles and how refill services are helping make a difference will drive usage and benefit the environment.

Most Refill services are only locally known. Global travel is increasing at a fast pace. If local refill station owners are encouraged to list themselves on multiple platforms, then it will further help drive awareness and build confidence in countries where refill culture is limited. Brands will also get more visibility across borders at no cost.’

We completely agree with this. Thank you so much Akash and Aaryan. We wish you good luck and hope to hear more from you in the future.

DOWNLOAD THE APP

The BluHop app is available on both iOS and Android. Be the first to like BluHop on facebook, Twitter or Instagram.

Read more about BluHop on their website or get in touch with them through lestsconnect@bluhop.com.

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